CP104: Email Etiquette

When sending us email, here are some things to keep in mind:

• Do not use MLS for email. Always use your mylaurier.ca account.

• Always have a subject line, and start that line with "CP104: A" or "CP104: B". That way we know what course and section you are talking about. All of us have to deal with many courses and often multiple sections per course.

• Include your full name and ID number - we can't always tell from the email address who you are.

• Email the course instructor if your question is about:

  • help understanding course concepts
  • help with assignment questions
  • dropping the course
  • questions about what will be on the test or exams
  • missing tests, sick notes, etc.
  • anything else not covered above

• Email the lab instructors if your question is about:

  • technical issues (e.g.installing Python)
  • lab questions

• If you email more than one of the above people, with the same question, do not send multiple separate emails - copy the same email to everyone, that way we know that we all have the same email and one of us can reply appropriately.

• If you are asking "why won't my code work?", upload your complete Eclipse project to a dropbox for us to retrieve. We usually need all your code to figure out what the problem is.

• Do not send screen shots or code snippets. Often the error is not where you think it is, thus the point above.

• Be Polite.