When sending us email, here are some things to keep in mind:
- Always have a subject line, and start that line with "CP164:
". That way we know what course you are talking about. All of us have to
deal with many courses.
- Include your full name and ID number - we can't always tell from the
email address who you are.
- Do Not email zip files. The Laurier email server puts
these emails into quarantine, and I generally don't see them for 24
hours if I see them at all. Just post your zip files to the appropriate
dropbox on MLS and let me know it's there. You can submit many zip files
to a dropbox and only the last one is graded.
- Do Not email screen shots where possible. Testing
results and console contents can be copied and pasted as text, so just
do that when you can.
- Do Not email code snippets. Often the error is not
where you think it is so upload your zip file to the appropriate dropbox
instead.
- Email the course instructor if your question is about:
- help understanding course concepts
- help with assignment questions
- dropping the course
- questions about what will be on the test or exams
- missing tests, sick notes, etc.
- anything else not covered above
- Email the lab instructors if your question is about:
- technical issues (e.g.installing Python)
- lab questions
- If you email more than one person, with the same question, Do
Not send multiple separate emails - copy the same email to
everyone, that way we know that we all have the same email and one of us
can reply appropriately.
- If you are asking "why won't my code work?", upload your complete
Eclipse project to a dropbox for us to retrieve. We usually need all
your code to figure out what the problem is.
- Be Polite.